Selling: network confirmation, then payout
After you send stablecoins using the order’s instructions, the incoming transfer needs network confirmation before a bank payout can proceed. Network conditions, payment checks and bank availability can affect the time it takes.
Buying: payment confirmation, then delivery
Your naira payment needs to be matched to the order before stablecoins can be delivered to the selected wallet. A bank transfer confirmation is not the same as confirmation that the stablecoins have reached your wallet.
Keep the reference and transfer details
Keep your order reference. For a crypto transfer, also keep the transaction hash from your sending wallet. For a bank transfer, retain the payment confirmation. These help support identify the transfer without needing your password or wallet recovery phrase.
Ask for help without sending again
Check the latest order status. If it is unavailable, or a transfer needs attention, contact support with the order reference and a description of the problem. Avoid making a second payment while the first is being checked. Never send a password, one-time code or wallet recovery phrase to support.