A wallet or a bank account.
You choose an external wallet for a buy, or a Nigerian bank account for a sell. Always check that the details match your intended destination.
Understand the journey your money takes.
Your destination, the settlement process and your account each have a part to play. Here is how they fit together.
Three parts of one conversion.
The quote and instructions.
Clusteer brings the conversion details and status into one order. Keep its reference when asking for help.
The transfer process.
Payment and stablecoin transfers are processed through settlement partners. Funds move through that process to the selected destination.
Keep account secrets private.
Never share your password, one-time codes or wallet recovery phrase. When contacting support, use an order reference or transaction hash to identify a transfer.
Check the current order every time.
Verify the asset, network, amount and destination before sending. Do not reuse previous payment details unless the current order specifically instructs you to.
Get help from the teamQuestions about the process.
Does Clusteer hold a wallet balance for me?
Clusteer is a conversion service, not a wallet for storing a balance. Buy orders are intended for delivery to your external wallet; sell orders pay out to your selected bank account. Settlement partners process the transfers along the way.
When will my conversion arrive?
For a sell, your transfer needs network confirmation before the bank payout can proceed. For a buy, payment confirmation comes before delivery to your wallet. Timing varies with the network, payment checks and bank availability. Follow each step in your order, and contact support with its reference if a transfer needs attention.
How do I check for a service issue?
Visit Service status for the available service checks. If your order needs attention, contact support with its reference.
Your next conversion
Start with your account.
Accounts are open. Buying and selling are not available yet. Set up your account while we prepare for conversions.